About ItGuruHub

These terms and conditions (these “Terms”) govern your use of any website or mobile application owned or operated by ItGuruHub, its subsidiaries and affiliates, including ItGuruHub websites around the world (collectively, the “Site”) where these Terms appear or are linked. These Terms are subject to change by ItGuruHub, in its sole discretion, at any time, without prior written notice. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on the Site. Therefore, you should review these Terms prior to using the Site.

Additional terms and conditions may apply to some products or services offered by ItGuruHub and to the use of the Site and to specific portions or features on the Site, including, but not limited to, promotional offers, contests, or other similar features (“Additional Terms”) all of which terms are made a part of these Terms by this reference. The Additional Terms will control to the extent of any inconsistency between the Additional Terms and these Terms.

You should also carefully review our Privacy Policy before using the Site as it also govern your use of the Site and our services.

Please read these Terms carefully before using the Site. If at any time you do not agree with any of these Terms, you must immediately stop using the Site.

• Use of the Site
• Posting content on the Site
• Placing an order
• Products
• Content on the Site
• Reporting claims of infringement of intellectual property rights
• General terms

When you use the Site or our services, you agree to use the Site and our services only for purposes that are permitted by these Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. In addition, you agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which ItGuruHub may suffer) of any such breach. As a condition of your use of the Site and our services, you warrant to ItGuruHub that you will not use the Site or our services for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third-party, you agree not to:

• Access or attempt to access the Site other than through the interface that is provided by ItGuruHub, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of ItGuruHub;
• Access or attempt to access the Site, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;
• Engage in any activity that disrupts or otherwise interferes with the Site (or the servers and networks which are connected to the Site), or our services;
• “Scrape”, duplicate, reproduce, copy, republish, license, sell, trade or resell the Site for any purpose;
• Divert, or attempt to divert ItGuruHub customers to another website, mobile application, or service;
• Send unsolicited or unauthorized emails on behalf of ItGuruHub, including promotions and/or advertising of products or services;
• Restrict or inhibit any other person from using the Site or our services;
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site;
• Attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms; or
• Use a false email address, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or our services.

ItGuruHub reserves the right to refuse service, in its sole discretion, at any time, for any lawful reason, without notice. ItGuruHub reserves the right to withdraw or amend the Site, and any service or material we provide on the Site, in its sole discretion, at any time, for any reason, without notice. ItGuruHub WILL NOT BE LIABLE IF FOR ANY REASON ALL OR ANY PART OF THE SITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD. FROM TIME TO TIME, WE MAY RESTRICT ACCESS TO SOME PARTS OF THE SITE, OR THE SITE ENTIRELY, TO USERS, INCLUDING REGISTERED USERS.

You may post content on the Site, including, but not limited to, testimonial, feedback, reviews, and blogs. If you post content on the Site, you agree to comply with our Privacy Policy, and these Terms. You acknowledge and agree that you are solely responsible for all content and the accuracy of all content you make available in connection with the Site. You represent and warrant that:

• You and not someone else composed and posted the content on the Site;
• You own or otherwise control all of the rights to the content that you post on the Site;
• You have the authority to grant the rights in such content;
• Such content, and the use of such content, will not violate these Terms.

Unless we indicate otherwise, you grant ItGuruHub an irrevocable, perpetual, sublicensable, transferable, non-exclusive, and royalty-free worldwide right and license to use, copy, modify, adapt, publish, transmit, perform, and create derivative works, incorporate and imbed into other works, and distribute, and display such content throughout the world in any medium or form now existing or later created. You also agree to the following:

• We may use the content for any purpose;
• We may use the comment with or without any pseudo (pen) name credit;
• The reprint or use of the content will be at our discretion and without compensation; and
• We may use the content locally, nationally, or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed.

ItGuruHub has the right, but not the obligation, in its sole discretion, at any time, for any reason, to monitor, analyze, edit, move, remove, or refuse to make available any content made available through the Site. ItGuruHub takes no responsibility and assumes no liability for any content you post, upload, or otherwise make available through your use of the Site. You are solely responsible for any content you post, upload, or otherwise make available through your use of the Site.

ItGuruHub may, in its sole discretion, at any time, remove or deny content for any reason, including, but not limited to, when the content contains any of the following:

• Hyperlinks/URLs;
• References to other stores/resellers;
• Comments on products that were either physically damaged or misused;
• Comparisons to competing brands/products of competing brands;
• References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation; such as overclocking, hacked drivers, tweaking/modding, and etc.; or
• Replies to existing customer reviews; please do not attempt to initiate discussions here.
• Prohibit content that violates local laws, religious practices, and cultural taboos in the target market.

You are prohibited from posting content on the Site that is:

• Offensive or abusive;
• Obscene, pornographic, or otherwise objectionable;
• Illegal;
• False, fraudulent, inaccurate, or misleading;
• Derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any person or entity;
• Violent or threatening, or promotes violence or actions that are threatening;
• Infringing the rights of others, including, but not limited to patent, copyright, trademark, trade secret, trade dress, right of privacy, or any other proprietary right;
• Intending to cause harm, damage, or otherwise interferes with the Site and our services;
• Violating any of our policies;
• Violating any local, state, federal, or international laws;
• Injurious to third parties; or
• Contains or links to software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages.

This Site only displays ICT product models and related information for reference only, and does not support online ordering, payment or settlement. Any purchase intention for the products displayed on the Site shall be communicated with our sales team through the official contact information published on the Site. The specific order cooperation terms (including price, delivery cycle, logistics terms, etc.) shall be subject to the formal quotation and invoice issued by us, and the written confirmation of both parties.

• Product Stock & Mixed Order: We provide sales services for in-stock products and out-of-stock products that need to be ordered, and support mixed orders of in-stock and to-be-ordered products (separate delivery and settlement can be arranged according to the actual situation of the order).
• Quotation Validity: The formal quotation issued by us will clearly mark the valid period on the document itself; the quotation is only valid within the specified period, and we reserve the right to adjust the quotation according to market conditions, manufacturer price adjustments, currency fluctuations and other factors.
• Estimated Ordering Cycle for Out-of-Stock Products: For out-of-stock products that need to be ordered, the estimated ordering and delivery cycle will be clearly marked on the quotation. The estimated cycle is calculated based on the production lead time provided by the original equipment manufacturer and our empirical international logistics and customs clearance time. We do not make a binding commitment to the actual arrival time of the goods, and we will timely notify the customer of any changes in the cycle caused by manufacturer production, international logistics, customs policies and other factors.
• Available Payment Methods: The available payment methods for order cooperation include PayPal (PayPal transaction fees are borne by the buyer unless otherwise agreed in writing) and Wire Transfer; other payment methods can be negotiated separately according to the actual situation of the order.
• In-stock Products: Shipment will be arranged only after the full payment is received by our company in accordance with the invoice requirements.
• To-be-ordered Products: A certain proportion of deposit shall be paid in accordance with the ratio clearly marked on the invoice issued by us to arrange the order with the manufacturer; the balance payment shall be made in accordance with the agreement, and shipment will be arranged only after the full balance is received.
• All payments shall be made to the bank account/PayPal account designated by our company; any payment to a third-party account that is not designated by us shall not be deemed as a valid payment to our company, and we shall not bear any liability arising therefrom.
• Default Logistics Terms: We default to using FOB (Free On Board) or EXW (Ex Works) trade terms to handle international logistics for all orders, and the specific scope of rights and obligations shall be implemented in accordance with the relevant provisions of the Incoterms.
• Customized Logistics Terms: If the customer has other logistics term requirements, the two parties can negotiate and confirm in advance for each individual order, and the agreed logistics terms shall be clearly indicated in the formal quotation/invoice.
• Logistics Cost & Customs Duties: The total price of the product quoted by us includes the product cost and the logistics cost corresponding to the agreed trade terms (excluding local customs duties, import taxes, clearance fees and other related charges of the destination country). All the above-mentioned local charges of the destination country shall be borne by the customer; we can assist in providing commercial invoices, packing lists and other documents required for customs clearance, but we do not guarantee the customs clearance result of the destination country, and shall not bear any liability arising from customs clearance issues of the destination country.
• Risk Transfer: The risk of loss, damage, delay and other risks of the goods shall be transferred in accordance with the agreed trade terms; after the goods are delivered in accordance with the terms, we can assist the customer in claiming compensation from the logistics provider for logistics problems, but shall not bear the compensation liability ourselves.

The customer shall inspect the goods within 7 natural days after receiving the goods, including the integrity of the packaging, the consistency of the product quantity and the normal operation of the product functions. If any problems such as damaged packaging, missing quantity, or functional failure of the product are found, the customer shall immediately notify us in writing and provide relevant proof materials (including photos, test reports, etc.). If the customer fails to raise an objection in writing within the above time limit, it shall be deemed that the customer has confirmed that the goods are intact and qualified, and we will no longer accept the relevant objection to the goods.

• Non-quality Return Conditions: For return requests due to non-product quality reasons, the customer shall meet the following requirements:

- Submit a written return application to us within 7 natural days after receiving the goods;

- The goods must be in an unopened original packaging state, without any damage, deformation, scratch and other conditions that affect the secondary sales;

- The return application shall be subject to our formal review and written approval.

• Cost of Non-quality Return: All costs arising from non-quality returns (including international return freight, customs clearance fees, logistics insurance fees, warehousing fees, etc.) shall be borne by the customer; we will refund the product purchase price (excluding the original logistics cost and other fees that have been incurred) after receiving and re-inspecting the returned goods and confirming that they meet the return conditions.
• Quality-related Return & Exchange: For return and exchange requests due to product quality problems (including dead-on-arrival), please refer to Section 7.3 (Product Warranties & Limitation of Liability) of these Terms for processing.
• Unapproved Return Prohibition: Without our prior written approval, the customer shall not return the goods on its own; otherwise, we have the right to refuse to accept the returned goods, and all losses and costs (including freight, customs clearance fees, warehousing fees, etc.) arising therefrom shall be borne by the customer.
• The customer may apply for order cancellation or change only before the goods are shipped (for in-stock products) or before we place the order with the manufacturer (for to-be-ordered products). The cancellation or change application shall be submitted to us in writing, and shall be subject to our review and confirmation.
• If the customer's order cancellation or change causes direct losses to us (including manufacturer ordering fees, logistics reservation cancellation fees, price difference losses, etc.), the customer shall bear the corresponding losses.
• For mixed orders of in-stock and to-be-ordered products, the cancellation and change rules shall be implemented separately according to the nature of the products, and the relevant losses shall be borne by the customer in accordance with the above provisions.
• Our company is registered in Hong Kong, where no value-added tax (VAT) or sales tax is levied on goods; all prices quoted by us are exclusive of any local taxes, import duties and other charges of the customer's destination country, which shall be borne by the customer in accordance with the local laws and regulations.
• We do not collect sales tax or VAT on all orders shipped from Hong Kong, so the customer does not need to submit a tax exemption certificate to us; we can provide commercial invoices and relevant shipping documents to assist the customer in applying for tax exemption for import duties in the destination country (subject to the local customs regulations of the destination country).
• The customer shall be responsible for complying with the tax laws and regulations of the destination country, and we shall not bear any liability arising from the customer's failure to perform tax obligations.

We acts as a reseller and distributor of ICT products. Unless expressly indicated otherwise, we are not the original manufacturer of the products sold on this Site.

We strive to provide accurate and up-to-date product information, including technical specifications, compatibility data, and images. However, manufacturers may change product specifications, firmware, packaging, or availability without prior notice. Actual products may vary from the information displayed on the Site.

All information provided on the Site is for informational purposes only. We makes no warranties or representations as to the accuracy, completeness, or currency of such information. We recommend that enterprise customers verify critical technical specifications and compatibility requirements with our sales team or the original manufacturer before deployment.

To the fullest extent permitted by law, We accepts no liability for inaccuracies, omissions, or misstatements about products caused by manufacturers or third parties. Product quality and performance warranties are governed by the original manufacturer's terms and conditions.

Notwithstanding the foregoing, nothing in this section limits your statutory rights and remedies under applicable law.

The products sold by us are all original unopened and genuine, and the brand provides product testing and quality assurance. The product Quality Standards are subject to the original publicity.

We is a professional distributor of ICT products. We provide limited technical support to assist enterprise customers with pre-sales consultation and basic post-sales services.

• Compatibility Consultation: Assistance with verifying product compatibility based on manufacturer datasheets and public documentation.
• Specification Inquiry: Help with interpreting product specifications, part numbers, and feature sets.
• License Activation Support: Guidance on activating software licenses, subscription registration, and basic entitlement verification.
• Order & Logistics Support: Assistance with order tracking, documentation for customs, and warranty claim initiation.
Limitations of Our Support:

Please note that we are a trading company, not the original manufacturer. We do not provide:

• In-depth product configuration, network design, or deployment consulting.
• Firmware troubleshooting, bug fixes, or code-level technical support.
• On-site installation, maintenance, or repair services.

For advanced technical questions, product defects, or issues requiring manufacturer-level access, please contact the original manufacturer's technical support team directly. Product warranties and advanced support are governed by the manufacturer's terms and conditions.

How to Contact Us:

For support within our scope, please contact our technical team at customer-service@itguruhub.com or by telephone at +852 8483 9940. Please include your order number and product details for faster assistance.

#### 4.4.1. Software Bundled with Hardware (OEM Licenses)

Certain software products sold by We are subject to the original manufacturer's licensing terms, which may require the software to be purchased together with eligible hardware (often referred to as OEM licenses).

Eligible Hardware:

To purchase such software, your order must include compatible hardware components, such as servers, network appliances, storage devices, or main system components (e.g., motherboards, processors). There is no minimum price requirement for the hardware, but it must be a valid, eligible item included in the same order.

Compliance:

This requirement is mandated by the software publisher, not by We. We reserve the right to cancel orders that do not comply with these licensing restrictions. Please check the specific product description for any bundling requirements before purchasing.

#### 4.4.2. Manufacturer Warranty Policy

All products sold by We are sourced from authorized distributors or directly from original manufacturers (e.g., Cisco, Aruba, Huawei, HPE, Juniper).

Standard Warranty Coverage:
• Unless otherwise specified in the product description, all new products include a minimum 1-year manufacturer warranty from the date of purchase.
• Warranty terms, duration, coverage scope, and claim procedures are governed solely by the original manufacturer's policies.
• Warranty service is provided directly by the manufacturer or their authorized service centers. We facilitates warranty claims by providing proof of purchase and coordinating with the manufacturer, but does not perform repairs or replacements directly.
Warranty Exclusions:

Manufacturer warranties typically do not cover:

• Damage caused by accident, misuse, improper installation, or unauthorized modification.
• Normal wear and tear, cosmetic damage, or consumable parts.
• Products with removed or altered serial numbers.
Extended Warranty Options:

Some manufacturers offer optional extended warranty or support programs (e.g., Cisco SMARTnet, Aruba Care Plus). If available, these can be purchased separately. Please contact our sales team for details on extended support options for specific products.

How to Claim Warranty:
• Contact our customer service department (customer-service@itguruhub.com) or your direct sales officer.
• Our teac team will help to open tickets on manufacturer's system.
• Provide your proof of purchase (invoice from We) and product serial number and other materials needed.
• Follow the manufacturer's instructions for RMA (Return Merchandise Authorization) or on-site service.

For assistance with warranty documentation or coordination, please contact us at customer-service@itguruhub.com.

All content included on this Site, including but not limited to text, graphics, logos, icons, images, product descriptions, specifications, software, data compilations, and the design, selection, and arrangement thereof, is the property of We, its affiliated companies, content suppliers, or licensors. Such content is protected by Hong Kong and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

We grants enterprise customers and authorized business partners a limited, non-exclusive, non-transferable license to access and use the Site solely for the purpose of:

• Evaluating, researching, and purchasing ICT products for legitimate business use;
• Accessing technical documentation, product specifications, and support resources related to purchased products;
• Communicating with our sales and support teams regarding orders and services.

You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content for commercial purposes without our prior written consent;
• Use any data mining, robots, scraping, or similar automated data collection methods to extract content from the Site;
• Modify, adapt, translate, or create derivative works based on the Site's content;
• Remove any copyright, trademark, or other proprietary notices from the content.
Trademarks and Brand Attribution
• The name "We", and "ItGuruHub", its logos, service marks, and slogans are trademarks or registered trademarks of We. You may not use these marks without our prior written permission.
• All other product names, logos, brands, and trademarks appearing on this Site (including but not limited to Cisco®, Aruba®, Huawei®, HPE®, Juniper®, and their respective logos) are the property of their respective owners. Their use on this Site is for identification and informational purposes only and does not imply endorsement, affiliation, or sponsorship by We, unless expressly stated.
• You acknowledge that you have no right, title, or interest in any third-party trademarks displayed on the Site.
User-Submitted Content

If you submit product inquiries, technical questions, feedback, or other materials to us, you grant We a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content for business purposes, including improving our services and responding to customer needs.

Nothing in this section limits your rights to use product documentation, software, or materials provided by manufacturers under their respective licenses.

Currency and Pricing

All prices displayed on the Site are in [USD] unless otherwise specified. Prices are subject to change without prior notice due to market conditions, manufacturer price adjustments, currency exchange fluctuations, or product discontinuation. We reserves the right to adjust prices at any time before order confirmation.

For enterprise customers, prices listed on the Site are for reference only. Final pricing may be subject to a formal quotation, which typically remains valid for [7] days from the date of issue. Volume discounts or contractual pricing agreed upon separately shall prevail over website listings.

Pricing Errors

In the event of a pricing error caused by technical issues, data entry mistakes, or third-party information inaccuracies, We reserves the right to:

• Contact you to confirm whether you wish to proceed at the corrected price; or
• Cancel the order and issue a full refund via the original payment method.

We verify all pricing during order processing. If the correct price is lower than the stated price, we will charge the lower amount. If the correct price is higher, we will notify you before fulfillment.

Product Availability

ICT product availability is subject to manufacturer supply chains and global market conditions. While we strive to provide accurate stock status on the Site, inventory levels change rapidly.

• In-Stock Items: Typically ship within [1-3] business days, subject to confirmation.
• Backorder/Lead Time Items: Delivery dates are estimates based on manufacturer information and are not guaranteed.

We reserves the right to limit purchase quantities to prevent resale abuse or manage supply constraints. We may cancel or refuse any order if products become unavailable due to manufacturer allocation issues, force majeure, or other circumstances beyond our control.

Order Acceptance and Cancellation

Your placement of an order constitutes an offer to purchase. Acceptance occurs upon our written confirmation or shipment of the products. If an order is canceled due to unavailability after payment has been received, we will issue a refund via the original payment method within [7-14] business days. For bank transfers, refunds will be made to the originating bank account.

We will notify you by email as soon as possible if any products in your order are unavailable or delayed.

Accuracy of Product Information

We strives to provide accurate and up-to-date product information on the Site, including descriptions, specifications, compatibility references, images, and pricing. However, ICT product details are subject to change by manufacturers without prior notice, and occasional errors may occur due to technical, typographical, or informational issues.

While we endeavor to correct errors promptly upon discovery, we do not warrant that all product-related information on the Site is entirely accurate, complete, or current. Enterprise customers are advised to:

• Verify critical technical specifications and compatibility requirements with our sales team or the original manufacturer before deployment;
• Request formal quotations or datasheets for project-critical purchases;
• Confirm current pricing and availability at the time of order placement.
Corrections and Order Adjustments

We reserves the right, at any time and without prior notice, to:

• Update or modify product information, specifications, or descriptions on the Site;
• Correct pricing errors, inaccuracies, or omissions in product listings;
• Cancel or refuse any order based on erroneous product information, including incorrect pricing, specifications, or availability.

If an order is canceled due to listing errors after payment has been received, we will issue a refund via the original payment method within [7-14] business days. For bank transfers, refunds will be processed to the originating account.

Third-Party Content and Links

The Site may contain links to third-party websites, manufacturer resources, or technical documentation for your convenience. These links are provided as informational resources only and do not constitute endorsement, affiliation, or sponsorship by We.

We do not control, verify, or assume responsibility for:

• The accuracy, completeness, or legality of content on third-party websites;
• Claims, representations, or warranties made by manufacturers, distributors, or other third parties;
• The availability, functionality, or security of external links.

Access to third-party content is at your own risk. We encourage you to review the terms and privacy policies of any external websites you visit.

Legal Preservation

Notwithstanding the foregoing, nothing in this section limits your statutory rights and remedies under applicable law, including consumer protection laws in your jurisdiction.

ICT products are subject to continuous development by manufacturers. We is not the manufacturer of the products sold and does not control product design, specifications, firmware, packaging, or appearance.

Manufacturer-Initiated Changes

Manufacturers may, without prior notice:

• Update product firmware, software, or hardware revisions;
• Modify technical specifications, compatibility, or performance characteristics;
• Change product packaging, labeling, or included accessories;
• Discontinue products or replace them with newer models.

While we strive to keep product information on the Site current by relying on manufacturer communications, we cannot guarantee that all listings reflect the most recent revisions. Enterprise customers are advised to:

• Verify critical specifications with the manufacturer's official datasheets before deployment;
• Confirm firmware versions or hardware revisions for compatibility-sensitive projects;
• Contact our sales team for the latest product information prior to large-scale procurement.
Our Commitment

If a product you receive differs materially from the description on the Site due to a manufacturer revision, please contact us within [7] days of delivery. We will work with you and the manufacturer to resolve the issue, which may include exchange, return, or technical support coordination, subject to the manufacturer's policies.

The Site may contain links to third-party websites, including manufacturer portals, technical documentation, industry resources, or partner platforms. These links are provided for informational and convenience purposes only.

No Endorsement or Responsibility

We does not endorse, control, or assume responsibility for:

• The accuracy, completeness, legality, or security of content on third-party websites;
• Claims, representations, warranties, or terms of service provided by third parties;
• The availability, functionality, or privacy practices of external sites.

Access to third-party content is at your own risk. We encourage you to review the terms and privacy policies of any external website you visit. If you encounter broken links or inappropriate content, please notify us at customer-service@itguruhub.com.

The Site may offer supplementary resources such as product videos, interactive configuration tools, compatibility guides, or technical whitepapers ("Resources"). These Resources are provided courtesy of their respective developers or manufacturers.

Accuracy and Use of Resources
• Resources are intended for informational purposes only and do not constitute professional advice or a guarantee of product performance.
• Technical claims, compatibility statements, or suggestions within Resources reflect the views of their creators and may not be verified by We.
• For product-specific technical questions, please contact the manufacturer's support team or our sales engineers for verified guidance.

Resources are provided "as is" without warranty of any kind, express or implied. To the fullest extent permitted by law, We disclaims all liability for errors, omissions, or reliance on such Resources.

If you identify inaccuracies in our Resources or have suggestions for improvement, please contact us at customer-service@itguruhub.com. We appreciate your input to help us serve enterprise customers better.

We respects the intellectual property rights of others, including but not limited to copyrights, trademarks, service marks, trade dress, patents, design rights, trade secrets, and other proprietary rights. If you believe that any content on this Site infringes your intellectual property rights, please contact us using the information below.

To help us process your complaint efficiently, please provide the following information in writing:

• Your Contact Information

- Full name, company name (if applicable), mailing address, telephone number, and email address;

• Identification of the Intellectual Property Right

- For copyright: description of the copyrighted work, registration number (if any), and jurisdiction;

- For trademark/service mark/trade dress: registration number, jurisdiction, and a clear representation of the mark;

- For patents: patent number, jurisdiction, and relevant claims;

- For other IP rights (e.g., design rights, trade secrets): sufficient details to identify the right and its scope;

• Identification of the Allegedly Infringing Material

- A clear description and the exact URL(s) on our Site where the material appears, sufficiently precise to allow us to locate it;

• Good Faith Statement

- A statement that you have a good faith belief that the use of the material is not authorized by the rights holder, its agent, or applicable law;

• Accuracy & Authorization Statement

- A statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the rights holder;

• Signature

- Your physical or electronic signature.

Please send your written complaint to:

> Intellectual Property Rights Officer

> We

> 19H MAXGRAND PLAZA NO.3 TAI YAU STREET SAN PO KONG, KL, Hong Kong

> Email: customer-service@itguruhub.com

> Phone: +852 8483 9940

_We recommend sending complaints via email for faster processing. Please include "IP Complaint – [Your Company Name]" in the subject line._

• Acknowledgement: We will acknowledge receipt of your complaint within [3-5] business days.
• Review: We will review the complaint for completeness and good faith. Incomplete or frivolous complaints may be returned for clarification or declined.
• Action: If warranted, we will remove or disable access to the allegedly infringing material promptly.
• Third-Party Content: If the complaint relates to content submitted by a third party (e.g., customer review, partner listing), we may notify that party and provide a reasonable opportunity to respond.
• Decision Communication: We will inform you of our decision in writing. If we decline to take action, we will provide a brief explanation.

If you believe your content was removed or disabled due to a mistake or misidentification, you may submit a counter-notice containing:

• All information listed in Section 6.1;
• A statement under penalty of perjury that you have a good faith belief the material was removed due to mistake or misidentification;
• A statement consenting to the jurisdiction of the courts of Hong Kong SAR for resolution of any dispute.

Submit counter-notices to the same contact information above. We will review and respond within a reasonable timeframe.

• Under Hong Kong law (including the Copyright Ordinance Cap. 528 and Trade Marks Ordinance Cap. 559), any person who knowingly makes a false claim of intellectual property infringement may be liable for damages, including legal costs and attorneys' fees.
• We encourage all parties to act in good faith, conduct reasonable due diligence before submitting complaints, and seek independent legal advice if uncertain about their rights.

Product names, logos, trademarks, specifications, images, and documentation appearing on this Site (e.g., Cisco®, Aruba®, Huawei®, HPE®, Juniper®) are the property of their respective owners. They are used:

• For identification, informational, and comparative purposes only;
• Under principles of fair use, nominative use, or pursuant to distribution agreements;
• Without implying endorsement, affiliation, or sponsorship by We, unless expressly stated.

If you are a manufacturer, brand owner, or authorized representative with concerns about how your intellectual property is displayed on our Site, please contact us directly at customer-service@itguruhub.com. We prioritize resolving concerns from our supply chain partners promptly and professionally.

This complaint process applies to content hosted or controlled by We on this Site. It does not apply to:

• Content on third-party websites linked from our Site;
• Content in external communications (e.g., emails, social media) not published on this Site;
• Product functionality or performance issues, which should be directed to our technical support team.

Nothing in this section limits your statutory rights and remedies under applicable law.

We may record telephone calls or other communications with you for legitimate business purposes, including:

• Quality assurance and staff training;
• Verification of order details, technical specifications, or support instructions;
• Dispute resolution and compliance documentation;
• Improving customer service and operational efficiency.

When we record calls, we will:

• Provide clear notice at the beginning of the call (e.g., "This call may be recorded for quality and training purposes");
• Comply with applicable data protection laws, including Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486);
• Retain recordings only for as long as necessary for the stated purposes, subject to legal retention requirements.
Customer Recording Requests

If you wish to record any communication with us, please:

• Provide clear and conspicuous notice at the beginning of the call or communication;
• Obtain our prior written consent (email confirmation is sufficient) before recording;
• Use any recordings solely for your internal business purposes related to the transaction.

We reserve the right to decline or terminate a call if recording proceeds without proper notice and consent. However, we will make reasonable efforts to accommodate legitimate business recording requests from enterprise customers.

Confidentiality

Both parties agree that recorded communications may contain confidential business information. Recordings shall not be disclosed to third parties without prior written consent, except as required by law or for enforcement of legal rights.

If you need to contact us, please call +852 8483 9940 or email customer-service@itguruhub.com.

Customer Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless We, its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of these Terms or any applicable law;
• Your negligent or wrongful use of products purchased from us;
• Your violation of any third-party intellectual property rights in connection with your use of our products or services;
• Your failure to comply with import/export regulations, tax obligations, or end-user restrictions in your jurisdiction.
Company Indemnification

We agrees to defend, indemnify, and hold you harmless from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Our gross negligence or willful misconduct in providing products or services;
• Our breach of these Terms or applicable warranties;
• Claims that our products (as supplied, not modified by you) infringe a third party's intellectual property rights in Hong Kong or the jurisdiction of delivery.
Procedures & Limitations
• Notice: The indemnified party must provide prompt written notice of any claim and reasonable cooperation in the defense.
• Control of Defense: The indemnifying party shall have the right to control the defense and settlement of any claim, provided that no settlement admits fault or imposes obligations on the indemnified party without consent.
• Exclusions: Neither party's indemnification obligations shall apply to claims arising from the other party's gross negligence, willful misconduct, or breach of this Section 7.2.
• Cap: Except for claims involving intellectual property infringement, breach of confidentiality, or a party's gross negligence/willful misconduct, total indemnification liability shall not exceed the total amount paid by you to We under the relevant order(s) giving rise to the claim in the [12] months preceding the claim.
Statutory Rights Preserved

Nothing in this section limits your statutory rights or remedies under applicable law, including Hong Kong's Control of Exemption Clauses Ordinance (Cap. 71) or consumer protection legislation.

#### 7.3.1. Distributor Role & Manufacturer Warranties

We acts solely as a distributor and reseller of ICT products. We are not the manufacturer of the products sold on this Site.

Manufacturer Warranty Coverage
• Most new products sold by us include a warranty provided directly by the original manufacturer (e.g., Cisco, Aruba, Huawei, HPE, Juniper).
• Warranty terms, duration, coverage scope, and claim procedures are governed solely by the manufacturer's published policies, which may vary by product, region, and customer type.
• We facilitates warranty claims by providing proof of purchase (commercial invoice) and coordinating with the manufacturer or their authorized service centers. We do not perform repairs, replacements, or technical diagnostics directly unless expressly agreed in writing.
How to Access Manufacturer Warranty
• Contact the manufacturer's technical support or visit their warranty portal;
• Provide your proof of purchase from We and the product serial number;
• Follow the manufacturer's instructions for RMA (Return Merchandise Authorization), repair, or replacement.

For assistance with warranty documentation or coordination, please contact us at customer-service@itguruhub.com.

#### 7.3.2. Dead-on-Arrival (DOA) & Initial Defects

We understand that enterprise customers rely on equipment functioning correctly upon delivery.

• DOA Window: If a product is defective or non-functional upon receipt, please notify us within [7] calendar days of delivery.
• Verification: We will work with you and the manufacturer to verify the defect. This may require diagnostic logs, photos, or return of the unit for inspection.
• Resolution: If verified as DOA, we will facilitate a replacement or repair through the manufacturer at no cost to you, subject to the manufacturer's DOA policy.
• Exclusions: DOA coverage does not apply to damage caused by improper handling, installation, power issues, or modification after delivery.

#### 7.3.3. Limitation of Our Liability

To the fullest extent permitted by applicable law, including Hong Kong's Control of Exemption Clauses Ordinance (Cap. 71) and Sale of Goods Ordinance (Cap. 26):

• We does not make any warranties, representations, or guarantees regarding products beyond those expressly provided by the manufacturer.
• We are not liable for:

- Product performance, compatibility, or fitness for a particular purpose (these are the manufacturer's responsibility);

- Consequential, incidental, or indirect damages (e.g., business interruption, data loss, lost profits) arising from product use or failure;

- Delays or failures in manufacturer warranty service, repair, or replacement.

Statutory Rights Preserved

Nothing in this section excludes, restricts, or modifies:

• Any implied conditions or warranties under Hong Kong law that cannot be legally excluded (e.g., title, quiet possession, correspondence with description);
• Your statutory rights or remedies under applicable consumer protection or commercial legislation;
• Liability for death or personal injury resulting from our negligence.

#### 7.3.4. Enterprise Customer Agreements

For business customers with signed Master Purchase Agreements, Statement of Work, or other written contracts, warranty and liability terms shall be governed by the specific provisions of such agreements, which may provide enhanced protections or services beyond these general terms.

#### 7.4.1. Statutory Rights Preserved

Nothing in these Terms excludes, restricts, or modifies any liability that cannot be legally excluded, restricted, or modified under applicable law, including:

• Hong Kong's Control of Exemption Clauses Ordinance (Cap. 71);
• Sale of Goods Ordinance (Cap. 26) and Supply of Services (Implied Terms) Ordinance (Cap. 457);
• Liability for death or personal injury resulting from negligence;
• Fraud or fraudulent misrepresentation;
• Any other non-excludable rights or remedies under Hong Kong law or the law of the jurisdiction where products are delivered.

#### 7.4.2. Exclusion of Consequential Damages (B2B Context)

Subject to Section 7.4.1 above, and to the fullest extent permitted by applicable law, We shall not be liable to you for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

• Loss of profits, revenue, anticipated savings, or business opportunities;
• Loss or corruption of data, software, or systems;
• Business interruption, downtime, or delay in operations;
• Third-party claims against you arising from product use;
• Loss of goodwill or reputation.

This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and whether or not We has been advised of the possibility of such damages.

_Rationale for B2B Customers_: Enterprise customers are generally in a better position than distributors to assess, insure against, or mitigate business continuity risks. We encourage you to maintain appropriate business interruption insurance and implement redundancy measures for critical ICT infrastructure.

#### 7.4.3. Cap on Direct Liability

Subject to Section 7.4.1, We's total aggregate liability to you for all claims arising out of or relating to these Terms or any order shall not exceed:

• For product-related claims: The total purchase price paid by you to We for the specific product(s) giving rise to the claim in the [12] months preceding the claim; or
• For service-related claims: The total fees paid by you for the specific service(s) giving rise to the claim.

This cap applies collectively to all claims, whether in contract, tort, or otherwise, and regardless of the number of incidents or causes of action.

#### 7.4.4. Enterprise Customer Agreements

For business customers with signed Master Purchase Agreements, Statement of Work, Service Level Agreements, or other written contracts:

• Liability terms shall be governed by the specific provisions of such agreements, which may provide enhanced protections, higher liability caps, or different exclusions;
• In the event of conflict between these general Terms and a signed agreement, the terms of the signed agreement shall prevail for that customer relationship.

#### 7.4.5. Risk Allocation & Mitigation

Both parties acknowledge that:

• ICT products are often deployed in critical business environments;
• Proper testing, redundancy planning, and backup strategies are the customer's responsibility before production deployment;
• We recommends that enterprise customers maintain appropriate insurance coverage for business interruption, data loss, and cyber risks.

Nothing in this section is intended to limit your right to seek remedies for fundamental breach, willful misconduct, or gross negligence by We.

#### 7.5.1. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any sales transactions under these Terms.

_Note: For products delivered to jurisdictions outside Hong Kong, mandatory provisions of the delivery jurisdiction's law that cannot be excluded by agreement shall apply to the extent required by law._

#### 7.5.2. Dispute Resolution Process

The parties agree to resolve disputes through the following stepped process:

• Good Faith Negotiation: Either party may notify the other of a dispute. The parties shall engage in good faith negotiations for a period of [30] days to resolve the matter amicably.
• Mediation (Optional but Encouraged): If negotiations fail, the parties may agree to mediate the dispute through the Hong Kong Mediation Centre or another mutually agreed mediator. Mediation is without prejudice to either party's legal rights.
• Final Resolution: If the dispute remains unresolved after [30] days of negotiation (and mediation, if attempted), it shall be finally resolved by the courts of the Hong Kong Special Administrative Region, which shall have exclusive jurisdiction.

#### 7.5.3. Injunctive Relief

Nothing in this Section prevents either party from seeking immediate injunctive or equitable relief from any court of competent jurisdiction to prevent irreparable harm, pending the outcome of the dispute resolution process. Such request shall not be deemed a waiver of the agreement to resolve disputes under this Section.

#### 7.5.4. Confidentiality of Proceedings

The parties undertake to keep confidential:

• All awards, decisions, or judgments in any litigation under these Terms;
• All confidential information, materials, and documents produced in the proceedings and not otherwise in the public domain;

except to the extent disclosure is required by law, to protect or pursue a legal right, or to enforce or challenge an award in judicial proceedings.

#### 7.5.5. Costs and Fees

In any litigation under these Terms, the court may award reasonable legal fees and expenses to the prevailing party, subject to applicable law and procedural rules.

#### 7.5.6. Enterprise Customer Agreements

For business customers with signed Master Purchase Agreements, Statement of Work, or other written contracts:

• Dispute resolution terms shall be governed by the specific provisions of such agreements;
• In the event of conflict, the terms of the signed agreement shall prevail for that customer relationship.

#### 7.5.7. Limitation Period

Subject to any mandatory provisions of applicable law, any claim arising out of or relating to these Terms or any sales transaction must be commenced within six (6) years from the date the cause of action accrues, consistent with Hong Kong's Limitation Ordinance (Cap. 347).

#### 7.5.8. Statutory Rights Preserved

Nothing in this Section excludes, restricts, or modifies any non-excludable rights or remedies under Hong Kong law or the mandatory provisions of the law of the jurisdiction where products are delivered.

The failure of either party to enforce any provision of these Terms shall not be construed as a waiver of such provision or the right to enforce it thereafter. Any waiver of a breach of any provision must be in writing and signed by the waiving party to be effective. No waiver of any provision shall be deemed a continuing waiver or a waiver of any other provision.

If any provision of these Terms is held to be invalid, illegal, or unenforceable under the laws of Hong Kong Special Administrative Region, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

These Terms are between you and ItGuruHub. No person other than the parties shall have any right to enforce any term of these Terms, except that manufacturers may enforce, solely against you, any provisions relating to products they supply, including any limitations of liability or disclaimers that also benefit ItGuruHub. For the avoidance of doubt, such enforcement right does not create any direct contractual relationship between you and the manufacturer/seller, and ItGuruHub shall not be liable for any acts or omissions of such third parties.

These Terms, together with any invoice or order confirmation issued by ItGuruHub, constitute the entire agreement between you and ItGuruHub with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written. No modification or amendment shall be binding unless in writing and signed by both parties.

ItGuruHub does not sell products for purchase by children. By using the Site or placing an order, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction, if higher). If you are under 18, you may only use the Site under the supervision of a parent or guardian. You are solely responsible for complying with all applicable laws regarding the purchase, import, and use of products obtained from ItGuruHub, including any minimum age requirements for specific products.

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